DMRC CRA Job Profile, Salary, Career Prospects

DMRC CRA Job Profile, Salary, Career Prospects

DMRC CRA Job Profile, Salary, Career Prospects: The DMRC is a joint venture of the Government of India and the Government of National capital territory of Delhi. The purpose of DMRC is mass transportation by the medium of rail-based mass rapid transit system to reduce everyday traffic on the roads.

The registration process for the DMRC Recruitment Examination 2016 is on in full swing and aspirants who aspire to have a career in this particular field are invited to apply for their desired posts. In order to keep you motivated for the exam, we have come up with this article focusing on DMRC CRA Job Profile, Roles and Responsibilities, Pay Scale, Career Prospects, Growth, Opportunities etc.


DMRC CRA Job Profile

There are 11 different posts in the DMRC one can apply for classified under 2 categories

  • Executive Posts
  • Non-Executive Posts.

The post of CRA is categorized under the non-executive category of posts. Before applying, it is important for you to know the demands and responsibilities associated with the job post. This article is dedicated to give all the necessary information on the DMRC CRA job profile for the post of Customer Relation Assistant. But before we dig into that let us discuss some of the basic details relevant to this post.

DMRC Recruitment 2016: How to get Recruited? 

To get selected for the post of CRA in the DMRC the candidate has to go through a selection process comprising of the following 4 stages,

  • Written Test (Two papers)
  • Psycho Test (Qualifying)
  • Personal Interview
  • Medical examination in A-1 category

A candidate will only be selected for the job if he/she is able to clear all the tests. Now, let’s shift our focus to the complete DMRC CRA  job profile starting with its roles and responsibilities.


DMRC CRA Job Profile: Roles & Responsibilities

Customer Relations Assistants (CRAs) have to pursue their duties at the Customer Care Centre. They are responsible for dealing with commuters including ticketing, disseminating passenger information, customer service, arranging assistance for passengers with disabilities, attending customer grievances, assisting station controller in handling abnormal situations such as crowd management, station evacuation etc.

After joining the DMRC organization, CRA are given training in First-Aid, Fire-Fighting, Security, Station Management, Telecom, Automatic Fare Collection System, General Rules and Procedures, Communication Skills and Spoken English, Customer Orientation & Soft Skills, Disaster Preparedness, etc.

For the post of CRA, a candidate is expected to possess the highest standard of medical fitness, including naked vision of 6/6. The main job of a Customer Relations Assistant is to interact and provide assistance to the commuters and travelers at the Customer Care Centers (CCC). The other tasks assigned to a CRA are as follows:  

  • Catering to the needs and problems of the commuters
  • Looking after Metro Stations
  • Managing Operation Control Centers

All the CRA’s will be working and fulfilling their duties in shifts, day shifts and night shifts.


DMRC CRA Job Profile Salary

The basic pay scale for DMRC CRA candidates ranges from Rs. 10170 to Rs. 18500 per month. This is the minimum salary of CRA cadre, you can receive more through incentives ranging from Rs. 1000-8000 per month.

The net salary depends upon E.P.F. deduction, pension fund etc and taxes in the current financial year. Concessional home loan can be availed.

In addition to the above, Employees are entitled to 30% HRA, 35% perks and DA as applicable.

Hence, with the added perks and bonus packages, the salary of DMRC CRA is quite attractive. Now, let us move to a very crucial section of DMRC CRA job profile that will help you outline its career prospects.


DMRC CRA Job Profile: Training and Probation

A DMRC CRA job profile requires the candidates to go through various types of training before and after getting deployed. These include:

Initial Training

In the beginning, the selected candidates will have to undergo a probation period for two years. During this time, the candidates will have to take various examinations and clear them.  Depending upon the performance of the candidate, the DMRC can exercise its right to enhance, reduce or terminate the probation period in accordance with the terms & conditions of the offer of appointment.

Refresher Training

After deployment, the employees are re-trained in order to refresh and enhance their knowledge at regular and preset intervals. It aids the employees to be up-to-date with new and latest technologies, systems or processes. Duration of refresher training depends on the job profile.

Reshuffling Training

The organization lays a lot of emphasis on the concept of multi-skilling. Hence, it keeps shuffling the candidates who are deployed at posts of Station Managers, Line supervisors, Chief Controller, Station Controllers, Train Operators, etc. They have to undergo training for a prescribed period of time after reshuffling from one job profile to other.

Training on Promotion

Higher level jobs require more efficiency and skills. So, when the employees are promoted, it becomes very crucial to impart the required training so as to prepare them to assume responsibilities after the transition in their job.

Special training

At times, customized training on Management and Executive Development Programs, Disaster Preparedness, First Aid, Customer care, Soft skills, Sign Language Training, Spoken English etc. is also imparted to the trainees.

With the introduction of metro services in various parts of the country such as Hyderabad, Chennai, Jaipur etc. DMRC CRA job profile becomes all the more attractive.

Working with the DMRC ensures a very favorable job satisfaction. Moreover, given the brand equity of DMRC in the job market, employees keep getting job offers from the private sector as well as PSUs, sometimes with a big increase in their compensation levels. Thus, we can conclude that a career in DMRC will ensure a highly secured and comfortable future.

We hope that this article on DMRC CRA job profile will guide you in judiciously choosing and applying for the job of CRA in the DMRC. 

Stay connected for more information regarding Delhi Metro Recruitment 2016. To excel in Railway Examinations, download the Best Railways Exam Preparation App for free.

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  1. Sir, I got 41/75 in DMRC CRA. I am OBC from Tamilnadu. I am good in English but I dont know Hindi well. I am learning Hindi now. Suppose if got selected for next rounds will it be any problem for me during interview and other discussions?

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