DMRC CRA Salary, Job Profile, Career Prospects

DMRC CRA Job Profile, Salary, Career Prospects

DMRC CRA Salary, Job Profile, Career Prospects: The Delhi Metro Rail Corporation or DMRC is a joint venture of the Government of India and the Government of the National capital territory of Delhi. The purpose of DMRC is mass transportation by the medium of the rail-based mass rapid transit system to reduce everyday traffic congestion on the roads.

The DMRC provides services to millions of people of Delhi and NCR. The corporation is responsible for providing transit facilities to the passengers, also manage the daily functions. It is the longest metro rail connectivity network of Delhi. With the further expansion plans in place, the DMRC keep recruiting candidates for the various profiles. Candidates aspiring to work in the DMRC must know about the DMRC CRA profile. The CRA full form in DMRC is Customers Relations Assistant. They are the face of the Delhi Metro railway corporation and are responsible for assisting the DMRC commuters.

This article will focus on DMRC CRA Career Profile, DMRC CRA Salary, Roles and Responsibilities, Pay Scale, Career Prospects, and Growth Opportunities.

DMRC CRA Job Profile

There are different posts in the DMRC one can apply for classified under 2 categories:

  • Executive Posts
  • Non-Executive Posts.

The post of CRA is categorized under the non-executive category of posts. The DMRC offers excellent career opportunities to its employees and ensures a smooth and fulfilling career. All the posts under DMRC have set eligibility criteria, and candidates must fulfil their conditions before applying for the positions. Let us first understand the recruitment process of CRA in the DMRC.

CRA in DMRC: Recruitment Process

To get selected for the post of CRA in the DMRC, the candidate has to go through a selection process comprising of the following four stages:

  • Written Test: It is a computer-based test (CBT) comprising two exams (Paper I and Paper II). The first paper consists of objective questions from General Awareness, Logical Ability, Quantitative Aptitude, Decision Making / Problem-Solving and Knowledge of the Discipline/ Trade). Paper-II consists of general English questions to check the language skills of the candidates.
  • Psycho Test (Qualifying): To check the mental aptness of the candidates
  • Personal Interview: A panel conducts the interview to check the personality of the candidate, situational presence, and interpersonal skills.
  • Medical examination: It is of a qualifying nature that tests the medical fitness of the candidates for CRA posts.

A medical examination is mandatory for all the candidates as it tests a candidate’s fitness for the job profile. Candidates not clearing the medical fitness exam are dropped from the recruitment process. Positions are offered to the who clear all the exam phases.

Now, let us shift our focus to the CRA in DMRC duties and functions.

DMRC CRA Job Profile: Roles & Responsibilities

Customer Relations Assistants (CRAs) have to pursue their duties at the Customer Care Centre. They are responsible for dealing with commuters, including ticketing, disseminating passenger information, customer service, arranging assistance for passengers with disabilities, attending customer grievances, assisting station controller in handling abnormal situations such as crowd management, station evacuation etc.

After joining the DMRC organization, CRA is given training in First Aid, Fire-Fighting, Security, Station Management, Telecom, Automatic Fare Collection System, General Rules and Procedures, Communication Skills and Spoken English, Customer Orientation & Soft Skills, Disaster Preparedness, etc.

For the post of CRA, a candidate is expected to possess the highest standard of medical fitness, including a naked vision of 6/6. The main job of a Customer Relations Assistant is to interact and provide assistance to the commuters and travellers at the Customer Care Centers (CCC). The other tasks assigned to a CRA are as follows:  

  • Catering to the needs and problems of the commuters
  • Looking after Metro Stations
  • Managing Operation Control Centers

All the CRA’s will be working and fulfilling their duties in shifts, day shifts and night shifts.


Candidates working as customers relationship assistants will get a salary as per the new structure. The DMRC CRA salary as per the new structure is approx. 51,000. The DMRC ensures various allowances and perks along with the basic salary. Basic medical insurance is also provided to the CRAs.

Check out the detailed DMRC CRA salary below.

DMRC CRA Salary Salary Components
Salary Component Amount (₹)
Pay Scale 35,000 – 1,10,000 /-
Basic Pay 35,000 /-
DA 2,555 /-
HRA 8,400 /-
Other Allowance 11,025 /-
Total Gross Salary 56,980 /-
Total Deductions 5,500 /-
DMRC CRA In Hand Salary 51,480 /- (Approx.)

Hence, with the added perks and bonus packages, the salary of DMRC CRA is quite attractive. Let us move to a crucial section of the DMRC CRA job profile that will help you outline its career prospects.

DMRC CRA Job Profile: Training and Probation

A DMRC CRA job profile requires the candidates to go through various types of training before and after getting deployed. Regular training programs are organised by the DMRC to ensure skill enhancement, learning and development, and employee job enrichment. The training programs offered by the DMRC are elaborated below:

Initial Training

In the beginning, the selected candidates will have to undergo probation for two years, during which they will also be trained. During this time, the candidates will have to take various examinations and clear them.  Depending upon the performance of the candidate, the DMRC can exercise its right to enhance, reduce or terminate the probation period in accordance with the terms & conditions of the offer of appointment.

Refresher Training

After deployment, the employees are offered training at intervals to enhance their skills and knowledge base. It aids the employees to be up-to-date with new and latest technologies, systems or processes. The duration of refresher training depends on the job profile.

Reshuffling Training

The organization lays a lot of emphasis on the concept of multi-skilling. Hence, it keeps shuffling the candidates deployed at posts of Station Managers, Line supervisors, Chief Controller, Station Controllers, Train Operators, etc. They have to undergo training for a prescribed period after reshuffling from one job profile to other.

Training on Promotion

Higher-level jobs require more efficiency and skills. So, when the employees are promoted, it becomes crucial to impart the training needed to prepare them to assume responsibilities after the transition in their job.

Special training

At times, customized training on Management and Executive Development Programs, Disaster Preparedness, First Aid, Customer care, Soft skills, Sign Language Training, and Spoken English are also imparted to the trainees.

The CRA in Delhi Metro profile has gained prominence with the launch of metro services in multiple cities such as Lucknow, Jaipur, Hyderabad, Nagpur. The central government’s initiative to launch the metro railway metro will benefit the CRA career growth and progression.

Working with the DMRC ensures very favourable job satisfaction. Moreover, given the brand equity of DMRC in the job market, employees keep getting job offers from the private sector and PSUs, sometimes with a significant increase in their compensation levels. Thus, we can conclude that a career in DMRC will ensure a highly secured and comfortable future.

We hope that this article on the DMRC CRA Salary and job profile will guide you in judiciously choosing and applying for the job of CRA in Delhi Metro. Candidates must keep this section to stay updated regarding DMRC recruitment for CRAs.

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  1. Sir, I got 41/75 in DMRC CRA. I am OBC from Tamilnadu. I am good in English but I dont know Hindi well. I am learning Hindi now. Suppose if got selected for next rounds will it be any problem for me during interview and other discussions?

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