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Abolition of Institution of Income-Tax Ombudsman and Indirect Tax Ombudsman

Abolition of Institution of Income-Tax Ombudsman and Indirect Tax Ombudsman

The Union Cabinet on 06 Jan decided to abolish institutions of Ombudsman for income tax and indirect tax.

The approval comes against the backdrop of people preferring online grievance redressal mechanism.

Income Tax Ombudsman

  • The institution of Income Tax Ombudsman was set up in 2003 to deal with grievances of public related to settlement of complaints relating to income tax.
  • However, the institution failed to achieve it objectives as the number of new complaints have fallen to single digits.

Tax payers now prefer alternate methods of grievance redressal, like Centralised Public Grievance Redress and Monitoring System, and Aaykar Seva Kendras.

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