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Civil Aviation Ministry releases draft passenger charter

Civil Aviation Ministry releases draft passenger charter

Minister of state for civil aviation Jayant Sinha, who briefed reporters on the new passenger charter, said the idea is to offer a safe, seamless, convenient and delightful experience to consumers

Air travellers who cancel or re-schedule their tickets within 24 hours of booking will not have to pay penal charges if the government enforces a new charter.

The rights available to passengers under the proposed charter include compulsory refund of the full fare if flight cancellation is intimated to the traveller less than 24 hours prior to departure. If cancellation is informed before 24 hours but within a fortnight, the passenger should be offered either a refund or an alternative flight. The charter also says airports have to offer half an hour of free Wi-Fi to passengers.

The move is for government’s overall efforts to make air travel more affordable and accessible and to achieve the scale of one billion passengers a year, nearly four times the 265 million recorded in 2016-17.

The free cancellation or re-scheduling facility, however, is available only on domestic trips and will not be available in the last 96 hours of departure as airlines will find it difficult to fill the vacant seats and could suffer revenue loss.

The Federation of Indian Airlines (FIA) is the apex industry body for the aviation sector.

Schemes related to for government’s overall efforts to make air travel more affordable and accessible:

U.D.A.N-Ude Dsh ka Aam Nagrik

Five airlines will operate on 128 routes connecting over 30 unserved airports under the regional connectivity scheme wherein fares are capped at Rs 2,500 for one-hour flights. As many as 70 airports, including 31 unserved and 12 under-served ones, would be connected with the UDAN flights.

The operators are Air India’s subsidiary Airline Allied Services, SpiceJet, Air Deccan, Air Odisha and Turbo Megha. They would be operating 19-78 seater aircraft. These flights would connect airports spread across over 20 states and union territories including Punjab, Uttar Pradesh, Madhya Pradesh, Maharashtra, Andhra Pradesh, Gujarat, Himachal Pradesh, Karnataka, Tamil Nadu and Puducherry.

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