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J&K GETS FIRST-EVER INTEGRATED GRIEVANCE REDRESSAL SYSTEM

J&K GETS FIRST-EVER INTEGRATED GRIEVANCE REDRESSAL SYSTEM

Context

First-ever J&K Integrated Grievance Redressal System for the redressal of complaints was launched in Jammu and Kashmir.

Details

  • It was unveiled by Lieutenant-Governor of Jammu and Kashmir Manoj Sinha.
  • It is being launched on a pilot basis in three districts namelu Jammu, Srinagar, and Reasi and for the remaining districts it will be launched by October 2.
  • It is a unique integrated system which connects all the departments of the government and will provide a timely redressal of all issues raised.
  • It will have dedicated call centres and the complaints and their status can be monitored online.
  • The maximum time for complaint redressal has been set at 15 days.
  • District Collectors and Deputy Commissioners will be the primary nodes for receiving, disposing and monitoring grievances.

About Jammu and Kashmir

  • It is administered as Union Territory of India.
  • It lies to the north of the Indian states of Himachal Pradesh and Punjab and to the west of Ladakh.
  • It was formerly administered by India as a state from 1954 to 2019, constituting the southern and southeastern portion of the larger Kashmir region.

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