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REVAMPED CENTRAL GOVERNMENT HEALTH SCHEME WEBSITE AND APP

Significance of the website and app:

  • Launching the advanced CGHS website connected to the mobile app is an important and timely step towards addressing India's growing digital penetration.
  • The website has a few updated features that will significantly benefit the beneficiaries of more than 40 lakhs with real-time information readily available in their homes.

The various features of the revamped CGHS website are as follows:

  • The website is designed following GIGW (Guidelines for Indian Government Websites). These standards and guidelines make the 3U website compliant, i.e., Universally Accessible, Usable, and User-Centric.
  • As approved by GIGW, the site is bilingual (Hindi and English), intending to make it multilingual in the future.
  • The website interface is intuitive and easy to access for all information. Extensive search space is provided to access website content.
  • Easy-to-use features have been added for visually impaired people, such as audio playback text and the option to increase font size.
  • There is a direct link to the eSanjeevani Teleconsultation Center via the CGHS website.
  • The website provides an online Grievance Portal for CGHS beneficiaries. It provides that the complaint is sent directly to the relevant authority in both SMS and email notification to the appropriate authority to resolve complaints promptly.
  • The website also has a link for beneficiaries to access various online services such as tracking of Medical Claims, complaints, CGHS card status, CGHS card download, access to medical history, online recruitment program, and various other services.

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